Cancellation Policy

You have the right to cancel this contract within fourteen (14) days without giving reasons, provided the use of the digital content (eSIM) has not yet begun.

Cancellation period
‍The cancellation period is fourteen days from the day the contract is concluded.

‍Exercising the right of cancellation
‍In order to exercise your right of cancellation, you must Contact us,
‍
7 Marketplace GmbH (trading under the brand BuddySIM) 
Vorgebirgsstraße 11
53913 Swisttal
Email: refund@buddysim.com

of your decision to cancel this contract by means of a clear statement (e.g. by email). You can use the sample cancellation form below, although this is not mandatory.

To meet the deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

‍Consequences of cancellation
‍If you cancel this contract, we will reimburse you for all payments we have received from you immediately and no later than thirty (30) calendar days from the day on which we received notification of your cancellation. For the repayment, we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you. Under no circumstances will you incur any fees as a result of this repayment.

‍Early exclusion of the right of cancellation
‍The right of cancellation expires prematurely in accordance with Section 356(5) BGB if: you have expressly agreed that we may begin executing the contract before the end of the cancellation period, you have acknowledged that you will lose your right of cancellation once the execution of the contract begins, and execution has begun, in particular by activating the eSIM, i.e. by connecting to a foreign mobile network (roaming).

‍Sample cancellation form
‍If you want to cancel the contract, please fill out this form and send it by email to refund@buddysim.com:

‍To: 
7 Marketplace GmbH
Vorgebirgsstraße 11
53913 Swisttal

I hereby revoke the contract I concluded to purchase the eSIM with the ICCID or order number: 
‍
Ordered on:
‍
Name of the consumer: Address of the consumer:
‍
Consumer's signature (only for notification on paper): ___________________

Date: